Returns And Exchanges
We will gladly accept exchange or return of full price, unworn, unwashed unmarked, unaltered and undamaged merchandise.
Items must be in original condition and must not have been altered, worn or washed. All tags must be attached. All garments are despatched with attached tags. If the tag is removed the item no longer qualifies for return.
Any garments returned to us with makeup/fake tan or any other markings/stains will not be refunded or exchanged. Garments that have been damaged in any way will not be exchanged or refunded.
Footwear returns and exchanges must include the original shoebox and both must be in original condition.
Lalall Apparel reserve the right to deny a refund or exchange if the merchandise does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.
Please note, your return must be within 14 days of receipt.
What if my order is not correct?
Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact firstname.lastname@example.org, we will promptly send you a replacement or issue you a full refund, you will not be charged any additional shipping or handling fees for replacement shipments.
How do I return an order?
1. Please refer to our Return Policy above to ensure that your return meets the criteria stated.
2. Contact our sales department at email@example.com with next form:
3. Once your package is received, we'll issue the refund back to the original form of payment. Depending on your bank, you should see the full amount in 3-7 business days.